It is my belief that when my goal is to genuinely help the customer solve their problem, they will appreciate their buying experience, return as customers and feel compelled to recommend me to their friends.
My Why: A strong desire to help people grow.
My How: Tracking, coaching, measuring, adapting, mentoring, listening, caring, accountability
My What: Increased loyalty, increased sales, increased profit, increased CSI
As a Sales Manager, it is vital to track and measure everything. Track and measure activity. Track and measure skills. Track measure results. Track and measure CSI. Track and measure lead response time. Track and measure profit.
Everything that is measured grows.
It is my belief that when my goal is to genuinely help the customer solve their problem, they will appreciate their buying experience, return as customers and feel compelled to recommend our dealership to their friends.
Frank our sale representative conducted himself in very professional and knowledgeable manner. He new the ins and outs of the 21 F-150. Had very educated answers to all of our questions. He gave us great options for us to make the best decision. He also didn't push us. A very pleasant purchase.
Customer service is alive and well at Griffin Ford Waukesha! We traded in a 2 year old Ford F-150 we had bought elsewhere. They gave us a great trade, great deal and a great finance package! WOW! I’m self employed so I know what it takes to run a successful business and provide quality customer service.GRIFFIN’S GOT IT RIGHT!!!
Very smooth and efficient transaction. Staff was helpful and able to answer all of my questions and provided me with a good customer experience. It is my second vehicle purchased at Griffin and I will be back for my next truck.
Great communication with the search of our new truck. Corey B did a great job relaying me all the info I needed to make this decision...it came down between Soerens and I know I made the right choice... kudos to Corey
1940 East Main Street
